Privacy Policy

At The Mungo Foundation we are committed to protecting your privacy while providing a personalised and valuable service. Collecting personal information (use of the website assumes your consent) is necessary if we are to satisfy the expectations and requirements of the users e.g. by communicating with them and providing an interactive service. This statement is made to satisfy the requirements of the Data Protection Act 1998 and The Mungo Foundation is the data controller of your information for the purposes of the Act.

How do we collect information?

We will obtain personal information from you when you enquire about our activities, register with us, use our services, visit our website, apply for a job with us, engage with us via social media, make a complaint, donate to us or otherwise provide us with personal information. We may also receive information about you indirectly through third parties.

What information do we collect?

The types of information collected may include names, together with courtesy titles, marital status, date of birth, e-mail address, postal address, telephone number and bank details. Credit/debit card details are only collected to process your financial transaction and are not stored on the Charity’s electronic systems, in compliance with the Payment Card Industry Data Security Standards (PCI DSS).

When you visit our website, you may provide us with two types of information:

• personal information you provide to us on an individual basis
• website use information collected as you / others browse our website

We will only request necessary information from you and will try to ensure that your details are kept accurate and up to date. Information is collected lawfully and in accordance with the Data Protection Act 1998. Any information that is saved is held safely within security systems preventing unauthorised access and it is treated as confidential.

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your information, we cannot ensure the security of your data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access to your data.

How do we use cookies?

Cookies are very small files that are stored on your computer (phone or tablet) when you visit most websites. We use cookies to collect information about how our visitors use our website and to make it better/easier to use.  We use cookies to provide accurate monitoring reports to help us understand our users’ interests and preferences therefore ensuring that the website is as user friendly as possible.  Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

Find out more about how to manage cookies.

Any information we get is received in a way that we cannot identify anyone by it, i.e. it is anonymised. For example, we never receive your name or address.  We do not make any attempt to find out the identities of people visiting, and we do not allow Google to do this either.  All information we get through cookies and analytics will be treated in confidence. We will never sell, trade, or give your details to third parties, unless we are required to do it by law.

Find out more about security and privacy in Google Analytics.

Opt out

You can also opt out of Google analytics cookies.

Third party cookies

On our website we embed media content and code from other third-party services. These websites may set their own cookies, use their own analytics, and track your usage or customise content provided to you. Please check the relevant third-party websites for more detail. These may include:

• Mailchimp
• Twitter
• Facebook
• YouTube
• Survey Monkey

How do we use your information?

The Mungo Foundation will:

• use your personal information to provide you with the services, products or information you have requested, to notify you about changes to our services, for administration purposes, to respond to your feedback, to develop and improve the services we provide and to further our charitable aims.
• We may exchange information with other approved organisations but only for the purposes of underwriting and fraud prevention. However, we will only reveal your personal data to third parties if it is necessary for the performance of any agreement between us, you have given your consent, or it is required or permitted by law.
• contact you (by e-mail, telephone, text message, mail or otherwise) with information about our services that you request from us, or that we feel may be of interest to you (news, events, products and fundraising activities) or to ask you to participate in one of our surveys, such as customer satisfaction surveys.
• If you do not wish to receive this information please contact The Data Protection Officer.

Analysing website activity

Our website uses Google Analytics, a service provided by Google, Inc that uses cookies to help the website analyse how users use this site. The cookie will generate information about your use of the website, and this along with your IP address will be stored on servers in the United States by Google, Inc. This information is retained for the purposes of evaluating and compiling reports on website activity and for other services relating to internet usage. This information may be transferred to third parties by Google, Inc where required to do so by law, or where such third parties process the information on their behalf. Your IP address will not be associated with any other data held by Google, Inc.

If you do not agree to the processing of data about you by Google, Inc in the manner and for the purposes set out above, you can select ‘disable cookies’ on your browser.

How do we protect personal information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate, up to date and only kept for the purposes for which it is used, or for as long as we are legally required to keep it.  Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

From time to time our website may contain links to other websites. They will have their own privacy policies. The Mungo Foundation is not responsible for the content or privacy practices of other websites.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our service providers, agents and associated organisations, and to other organisations who may share our objectives according to your preferences.

As noted above we may also need to disclose your information if required to do so by law.

Your consent

By providing us with your personal data, you consent to the collection and use of any information you provide us with in accordance with this privacy statement.

If we ask you to provide us with sensitive personal data, we will seek your specific consent, and give you specific additional information about our proposed use of that data at the point where we ask for it.

Sensitive personal data means data that consists of information relating to the racial or ethnic origin of a data subject, their political opinions, religious beliefs, trade union membership, sexual life, physical or mental health or condition, or criminal offences or record.

Right of access

You have the right to ask for a copy of the information we hold about you or ask us to remove your information from our records by writing to the Data Protection Officer.

Changes

We may update this policy at any time, and you should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website.   If we do make amendments, we will post notice of the change on our website and you will be deemed to have accepted such changes.  The laws concerning privacy issues continue to change and so we will keep our Privacy Policy under regular review to ensure that it accurately reflects how we process your information.

If your personal details change, please help us to keep your information up to date by notifying us at the below email address.

How to contact us

You can contact The Data Protection officer:

By email: headoffice@themungofoundation.org.uk

Or write to us at: Rogart St Campus, 4 Rogart Street, Glasgow, G40 2AA

 

Last updated June 2020